sama-aa (সামা-আ) - Return, Refund & Cancellation Policy

1. Return and Exchange Policy

1.1. Return Timeframe:
You can apply to return or exchange the product within 3 (Three) days of receiving the delivery.

1.2. Conditions for Returnable Products:

• The product must be in an unused, undamaged, and unworn condition.
• All tags, labels, and original packaging attached to the product must be intact.
• The product will not be acceptable for return if it has been washed or ironed.
• If the product has a factory defect, sama-aa will verify it and arrange for a return or exchange.

1.3. Cases Where Return/Exchange Will Not Be Accepted:

• If the color or shade of the product is personally disliked by the customer (slight variations in color may occur due to screen settings).
• Products marked as special discount or "Final Sale".
• Products damaged or spoiled due to the customer's personal use.

1.4. Exchange Process:

• If you wish to exchange the product for another of the same price or a different size, please contact customer service.
• The new product for exchange will be sent only after the returned product reaches sama-aa's warehouse and passes the quality check.

1.5. Return Shipping Cost:

• If a defective or wrong product is delivered, sama-aa will bear the return shipping cost.
• If the return is due to the customer's change of mind or incorrect order, the customer will bear the return shipping cost.

2. Refund Policy

2.1. Refund Eligibility:
A refund will only be processed when the returned product passes sama-aa's quality check AND no exchange option is available or the customer explicitly requests a refund instead of an exchange.

2.2. Refund Method:
The refund will be processed according to the payment method:

• ক্যাশ অন ডেলিভারি (COD): The refund amount will be sent to the customer's bank account or mobile banking (e.g., bKash/Rocket) account.
• অনলাইন পেমেন্ট (কার্ড/মোবাইল ব্যাংকিং): The refund process will be completed through the same medium used for the original payment.

2.3. Refund Timeframe:
The refund process will be initiated within 15 business days after the returned product reaches us and the quality check is completed. The time it takes for the funds to reach your account after the process is initiated depends on your bank or mobile banking provider.

3. Order Cancellation Policy

3.1. Cancellation Timeframe (By Customer):

• The customer can cancel their order 12 hours of placing the order.
• Once the product shipping process has started, the order can no longer be canceled. In this case, you will need to accept the product and return it following the Return Policy.

3.2. Cancellation Timeframe (By sama-aa):
"sama-aa" reserves the right to cancel the order for any of the following reasons:

• The product going out of stock.
• Error in pricing or product description.
• Discrepancies in the address or information provided by the customer.

3.3. Cancellation of Prepaid Orders:
If a prepaid order is canceled (by the customer or sama-aa), the refund process will be completed according to sections 2.2 and 2.3.

4. Contacting sama-aa Customer Care

For any assistance regarding your return, refund or cancellation, please contact us:

• Email: support@sama-aa.com
• Phone/Hotline: 01614787232